Return Process — Purchases from www.zeencollagen.id
100% Satisfaction Guarantee – Your satisfaction is our top priority at ZEEN Roal Indonesia. If the product was received damaged or defective, it can be returned to ZEEN Roal Indonesia within 30 days from the arrival date of the order. New, unopened items that were purchased through www.zeencollagen.id can be returned within 14 days of purchase for a full refund. We may require the product back, depending on the situation and the manufacturer. Damaged or defective products will qualify for a full refund, store credit, or replacement unit(s) at the discretion of the customer, once the return is approved. We are not responsible for the cost of return shipping.
You may return any item to the following address:
Attention: Returns Processing
Sunset Road 819,
Bali Ruko Sunset Indah II No. 10
80361, Kuta, Badung, Bali, Indonesia
- You may return any product for a full refund with a receipt or exchange a product without a receipt.
- Please send the returned item in its original packaging and components.
- Please include a copy of the packing invoice that accompanied the item when you received it. Please circle the item you are returning on the packing invoice and select an appropriate reason code for the return.
- We will confirm our receipt of the return via email once we have processed the return.
- Within 14 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item. In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card or a check refund for the amount of the return. Please provide your address to ensure that you can receive your gift card or check. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.